Eight KPIs to Optimize Your IT Service and Support While it is a marker for efficiency, it can skew metrics as some issues are more complex and require more time to resolve. By monitoring and tracking these performance indicators, managers can gain insight into the success of their customer service teams and make educated decisions… Continue reading 15 Customer Service KPI Metrics That Propel CX Teams
Category: Artificial intelligence
A Guide on Creating and Using Shopping Bots For Your Business
Shopping Bots: Types and Benefits Explained Although it only gave 2-3 products at a time, I am sure you’ll appreciate the clutter-free recommendations. The shopping recommendations are listed in the left panel, along with a picture, name, and price. You can favorite an item or find similar items and even dislike an item to not… Continue reading A Guide on Creating and Using Shopping Bots For Your Business
Difference between a bot, a chatbot, a NLP chatbot and all the rest?
AI Chatbot in 2024 : A Step-by-Step Guide No wonder, Adweek’s study suggests that 68% of customers prefer conversational chatbots with personalised marketing and NLP chatbots as the best way to stay connected with the business. In today’s cut-throat competition, businesses constantly seek opportunities to connect with customers in meaningful conversations. Conversational or NLP chatbots… Continue reading Difference between a bot, a chatbot, a NLP chatbot and all the rest?